Policy and procedures

At Bootle Watch Care in Liverpool, we believe in complete transparency and clarity before any watch battery replacement, cleaning, polishing, or sale takes place. Please review our service guidelines, assessment process, and terms below to understand how we care for your cherished timepieces and jewellery.

Frequently asked questions

Here you will find everything you need to know about how jobs work from initial photo assessment to battery fitting, pre-existing condition logs, payment terms, and our returns policy on purchased watches.

How do I start a service request for my watch or jewellery?

Customers must send clear photos of their watches or jewellery to our WhatsApp number before arriving or handing them over. On inspection of your photos, we will advise whether the service you require is likely to remedy the issues you have.

What should I expect from crystal and scratch polishing?
Polishing undertakes multiple progressive solutions to reduce and remove scratches. However, if a crystal or surface is severely or deeply scratched, polishing may not completely eliminate the defect. If you instruct us to proceed with polishing or any other service, you will still be charged regardless of whether the deep scratch is entirely removed.

Why must I send photos prior to handing over my item?
Sending clear photos beforehand protects both parties and confirms pre-existing condition. In addition, before any servicing begins, our repairer takes detailed photos and videos recording existing wear, marks, and tear on your timepiece or jewellery to ensure transparency.

What happens if a watch still does not run after a new battery is fitted?
If a brand new, correct battery is installed and the movement does not run, the watch has an underlying mechanical or electronic movement fault. In this case, you will still be charged for the service and battery replacement, and you keep the new battery. You will then need to take the watch to a specialist for mechanical overhaul.

Do you provide a warranty or guarantee on replacement batteries?
We do not offer formal warranties on batteries. However, we fit premium Silver Oxide replacement cells engineered to deliver a dependable working life of up to 3 years under normal operating conditions.

What is your return policy when purchasing a pre-owned watch?
We provide a 30-day return policy on all watches purchased from us. A signed receipt is provided with every purchase, and photos documenting the watch and date are taken and sent directly to the buyer for full peace of mind.

What payment methods do you accept?
We accept payment via cash or direct bank transfer. Details for transfer are provided upon completion of service or at the time of purchase.

What should I do if my vintage or fragile watch is already damaged?
Please inform us and capture the damaged area clearly when sending your initial WhatsApp photos. Our logged inspection prior to work guarantees all pre-existing flaws are noted before cleaning or battery replacement begins.

Ready to service your timepiece?

Send us a photo of your watch or jewellery via WhatsApp today for a quick assessment, or explore our full range of cleaning, polishing, and battery services.